Frequently Asked Questions
How long will it take to receive my favors?
Please allow 3-4 weeks for our traditional favors to arrive to you. Most of the material needed to custom design your product is imported from Europe. Once it arrives, it will be hand assembled in our New York City studio. Our Signature Favors take a little longer as each acrylic box is made to order and then shipped to us for the final decorating. As a result, please allow 8 weeks for any Signature Favors.
Do you offer rush orders for favors?
Yes! As long as the materials needed are in stock, we will be happy to expedite your request. If they are not in stock, one of our designers will happily create something we can get to you in the time frame you need. For this reason, please CONTACT US before placing your order if you need it in less than 4 weeks. Please note, there is an additional charge for rush orders which varies depending on the item and quantity needed.
What is your return policy?
Due to the nature of our business and product, our favors and gift boxes are final sale. From the moment you place your order, we begin to diligently work on it by ordering your product, having it shipped, cutting everything to measure, etc.. We, however, want you to love your product and, therefore, encourage you to CONTACT US so we can answer all your questions. Our designers are passionate about what they create for you and we urge you to request to speak to one if you need assistance before placing an order.
For custom favor designs, we create 2 sample favors after an extensive consultation with you. Rest assured, it is only after you approve your final design that you place an order with payment.